Future-Fit Solutions
“If you always do what you have always done, you will always get what you have always got” – Henry Ford
Meet
Future-Fit Solutions
Future Fit Solutions, founded by Craig Wells, is a strategic business consultancy firm specialising in operational excellence, efficiency enhancement, continuous improvement, strategic alignment, and technology integration. With Craig’s extensive background in hospitality and MBA qualification, our consultancy offers comprehensive strategic solutions tailored to the unique needs of businesses across various industries.
Through our commitment to delivering measurable results and fostering long-term partnerships, Future Fit Solutions aims to become the choice for organisations seeking transformative consultancy services.
What we do
Operations is a complex melting-pot of product and service delivery that touches all elements of your organisation; from Marketing to HR, Supply Chain to IT, and Customer Experience to Finance. We have experience in all of them.
Strategic Business Consulting
Our strategic business consulting services take a holistic view of people and processes to develop and execute strategic initiatives for efficiency improvement. By optimising workflows, aligning strategies, and working closely with your team, we aim to grow your top-line revenue and propel your bottom-line performance. Let’s collaborate to innovate and thrive in today’s competitive landscape
Customer = Employee Experience
Listening to what your people want and need from you as an organisation to drive better customer interactions through engaged employees. We focus on aligning customer experiences with internal processes and employee engagement strategies, utilising technology to create seamless interactions and enhance brand loyalty. This can be delivered through a revitalised customer and employee journey, or through a more detailed customer experience training model.
Technology Integration
Whether it is automation, customer interaction or training, we will work with your technical wizards to generate user-effective efficiencies that enhance your customers’ experience and your employees’ ways of working. Generational shifts within the workforce means that one size does not fit all and cookie-cutter approaches to learning and delivery based on what has gone before, do not work for the future.
Lean Management
Getting stuck into a process and asking ‘why’ at every stage enables us to deliver a recommendation to enhance processes, remove the fat, and deliver experience quicker to the end-user. We help organisations streamline operations, reduce costs, and improve overall efficiency through continuous improvement, leveraging technology solutions where applicable.
Mission
Our mission is to deliver solutions that prepare businesses for tomorrow’s challenges. We accomplish this by actively listening to our clients, meticulously reviewing their processes, and harnessing the power of data to drive transformative change.
Vision
Put operational excellence at the centre of the business model.
We will equalise Customer Experience, Employee Experience and Shareholder Experience, as nothing is more valuable than people. Hierarchy is a thing of the past.
Values
Keep It Simple
Today’s world can be chaotic with information and opportunities can get overly complicated. We will sort through your data, identify the value, and provide insights that are digestible.
By People
We will immerse ourselves in your organisation to get under the skin of what is going on. We will listen to your people and unlock opportunities by making them part of the solution.
Experience Matters
What people use, how they use it, and how they feel is in the stories that they tell. We want word-of-mouth to be your best asset for future growth.